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New Mental Health Service - Free to All

A new dedicated mental health advice service has been launched, offering support for people of all ages via the established NHS 111 telephone number.

If you have concerns about your own mental health or that of a loved one, you are now able to call 111 and select option 2 to speak to one of our dedicated wellbeing practitioners.

The number is free to call from a landline or mobile, even when the caller has no credit left.

However, please remember in life threatening situations, you should always call 999 or attend your nearest Emergency Department.

The 111 Press 2 service will initially be available from 08.30 – 23:00, seven days a week, before operating on a 24/7 basis from the end of March 2023, once additional staff have been recruited and trained. 

Find more information here: 111 Press 2 - Mental health support for all - Betsi Cadwaladr University Health Board (

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