Appointments

Find out more about booking appointments

Manage your bookings & Self-book select appointments

We are working with Zymego to make it easier for our patients to manage appointments digitally and 24/7, directly from your phone or computer. No app is needed. You can book, change, cancel and be alerted if an earlier appointment becomes available.

We no longer require patients to complete an eConsult form for every appointment. You will be able to book some appointments directly after answering a few simple questions.

Book / manage your appointment

Learn more about Zymego

Self-book for select services

You can self-book select appointments digitally via Zymego using SMS verification.

Reschedule and cancel appointments

Need to reschedule or cancel? It’s fast, easy, and secure. Manage your appointment directly with Zymego.

Get notified of earlier appointments

Would you prefer an earlier appointment than the one you already have? Simply sign up to get notified when an earlier slot becomes available, and log in to view and accept the offer.

Book / manage your appointment

Learn more about how Zymego works

This electronic service is available 24/7. However, please be aware that any forms submitted to the Practice will be reviewed only within our opening hours and within 48 hours of submission.

If you need medical attention outside of our opening hours, please call NHS 111 or attend A+E if it is an emergency.

We encourage our patients to contact us electronically wherever possible, as this allows our phone lines to be more readily available for those people who do not have access to computer technology. If you are unable to use our electronic service we still welcome you to contact us by phone.

Have a look at what out Patient Participation Group (PPG) think of Zymego

How our Appointments work

As a GP Practice we are unable to provide emergency medical care, and so life- or limb-threatening conditions, or very unwell people, will need to access care by visiting A+E or calling 999.

We have a system of Urgent and Routine appointments available.

Using our new system developed with Zymego, you will be able to self-book certain appointments (both GP and Nurse ones). If we require further information before you can be allocated an appointment, you will be asked to complete an eConsult form. If your condition can be managed by community services such as a pharmacy then you will be advised on how to arrange this.

Once we receive an eConsult, it is viewed and triaged by a clinician. This usually happens the same day, but may be the next working day in some instances. If you require an appointment, you will be contacted to arrange one. There will be some instances where the clinician can manage your query without needing an appointment.

If you call us to request an appointment, it is still viewed and triaged by a clinician first.

Usually our appointment clinics end at 17:00. Between 17:00 and 18:30 we have a limited number of urgent appointments avilable for people meeting the following criteria (you must call us for this service):

A sick child under 16 years of age
An unwell cancer patient
An unwell adult who may need admission to hospital.

Home Visits

Home visits are available if you are housebound (physically unable to leave your property) and are unable to get to the surgery. Please consider the following guidance when requesting home visits:

Please ensure visits are requested before 10:30am where possible. This gives us the best chance to see you on the same day.
Home visits can be requested in the same way as any other appointment; using our online system or by calling the surgery
Most home visits will be triaged by the clinician before they come to see you
Home visits can be conducted by a GP, Paramedic, or trainee doctors being supervised by a GP
Do not request home visits in cases of medical emergency – please call 999 instead.

What to do if we are shut

When the practice is closed, Out of Hours Service NHS 111 is available:

Weekdays: 18:30 - 08:00 hrs
All Day: Saturday, Sunday and Public Holidays.

Out of hours contact number: 111

NHS Wales Services - Where do I go?

Other services

Blood tests

Physiotherapy

Book a blood test

Self-refer for NHS Physiotherapy

Other information

Other information about appointments

Charperone Service

You may prefer to have someone else in the room with you if the doctor or nurse needs to examine you, particularly if the examination is an intimate one.

The surgery is able to offer chaperones in this situation if you wish. These chaperones will either be other clinical staff (doctors or nurses) or trained receptionists. All staff are bound by strict confidentiality guidelines. If you would prefer to have a chaperone present please inform staff at the surgery. In some instances, the clinician may decide that a chaperone needs to be present.

Text Messaging

We have introduced a text messaging reminder service, this system reminds patients of all face to face appointments with both Doctors and Nurses as well as our Health Care Assistants, Physiotherapy and Audiology clinics that are available.

Please make sure that we have your up to date mobile phone number.

To Help Us Help You

Arrive on time for your appointment - we cannot guarantee you will be seen if you are late.
Use the Self Service Check in Screen by Reception.
Cancel any unwanted appointments; this enables us to offer it to someone else.
Appointments are 10 minutes long, we respectfully ask you to keep the appointment to one problem per 10 minute appointment. If you have more than one problem you need to discuss with the doctor please let us know; we will allow extra time if possible.
Keep us informed of any change of address & contact number.

When the surgery is closed

Out of Hours Service NHS 111 is available:

Weekdays: 18:30 - 08:00 hrs

All Day: Saturday, Sunday and Public Holidays.

Out of hours contact number: 111

Training

We are proud to be a training practice. There may be students in an appointment with a GP or nurse that you are seeing, or you may see a GP in training who is under supervision from one of our GP partners. Please let reception staff know if you are not comfortable with this.

Consent

Written consent is required if you wish to speak to our staff regarding someone else, such as a family member. Children aged 16 and over will need to provide consent for medical information to be shared with their parents.

Failing to attend a booked appointment

We kindly request that all patients who no longer require their booked appointments let us know. This will enable other patients to attend. Using Zymego makes this quick and easy, and allows you to re-schedule instead of cancelling should you wish.

The Practice adheres to a Did not Attend policy which supports the removal of a patient if they repeatedly fail to attend pre-arranged appointments.

eConsult

If you are wanting to book an appointment or contact us please use the Zymego option above as the preferred option, as in some instances you will be able to directly book an appointment.

However you can still complete an eConsult form directly if you wish or have been asked to do so, using the button below.

Complete an eConsult

Contact Us

0345 900 7851
For all prescription enquiries please use the following email address:
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For all private work enquiries please use the following email address:
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Please do not use this email for emergencies or clinical requests such as medication requests, changes or any test results.

Opening Hours

Buckley Medical Centre:
Monday - Friday: 8 am – 6.30 pm
Saturday - Sunday: Closed

Glanrafon Medical Centre - Mold:
Monday - Friday: 8 am – 6.30 pm
Saturday - Sunday: Closed