Please arrive on time for your appointment and use the self check-in screen in reception where available.

If you arrive late, we cannot guarantee that you will be seen, and you may be asked to rearrange your appointment.

Appointments are 10 minutes long and are intended for one problem only. If you need to discuss more than one issue, please let us know when booking so we can allow extra time where possible.

If you no longer need your appointment, please cancel it using ZYMEGO, as soon as possible so it can be offered to another patient.

We offer a text message reminder service for face-to-face appointments with our GPs, nurses, healthcare assistants, physiotherapy, and audiology clinics.

Please ensure we have your current mobile phone number so you can receive appointment reminders.

If your doctor or nurse needs to carry out an intimate examination, you may request a chaperone to be present.

Our trained chaperones may be a doctor, nurse, or trained receptionist. All staff are bound by strict confidentiality.

Please let a member of staff know if you would like a chaperone. In some circumstances, your clinician may request that a chaperone is present.

Out of Hours Service NHS 111 is available:

Weekdays: 18:30 - 08:00 hrs

All Day: Saturday, Sunday and Public Holidays.

Out of hours contact number: 111

The Practice opperates a 'pooled' system, meaning patients are not assigned to an individual doctor. You can request to see a specific doctor where possible. Your appointment reminder will confirm the clinician you are booked to see.

We are a training practice, so you may occasionally see a GP in training or have a medical student present during your appointment. All trainees are supervised by our experienced GPs.

Please let our reception team know if you would prefer not to have a student or trainee present during your consultation.

Written consent is required if you wish to speak to our staff regarding someone else, such as a family member. Children aged 16 and over will need to provide consent for medical information to be shared with their parents.