Appointments

We have a service enabling our patients to access a GP Consultation Online, this is provided via eConsult and is available by accessing the link below. You can use this service at a time when it is convenient to you, by using your regular online device. The service enables you to ask for advice from your GP, research self-help information or get in touch with the practice if you have an administrative request.

With an eConsult online consultation, you might be asked to upload photographs of the affected area.  Please ensure that these photographs are of excellent quality and clarity, so they can be assessed properly. It is NEVER appropriate to send photographs of sensitive parts of the body such as genitals.  If these are submitted they will be deleted and not be added to your medical record.  This also applies to photographs of children e.g. a photograph sent in to show nappy rash, would not be acceptable.  

This service is available from 06:00 - 17:30 each working day - Monday to Friday - excluding Bank Holidays. 

If you are in need of medical attention outside of these hours please call NHS 111 or attend A+E if it is an emergency.

If you require a medical appointment please use eConsult our online appointment service (see above).  However if you are unable to use eConsult you can phone or call into the practice for a medical appointment. We will take your details and ask you a number of important questions, which will ensure that your request can be triaged correctly.  

You will then be added to our Care Navigation Appointment system, where our Navigation team will assess your request and you will be contacted by either phone, email or text message.  (Please be aware that you may be invited in for a face to face appointment that day).

For your information, a GP leads the navigation team every day.

We have a number of appointment types available:

• Urgent On the Day appointment where you will be contacted by phone for a consultation, or you will be invited in for a face-to-face appointment.
• Soon appointment where you will be contacted to let you know that an appointment will be made for you in the next few days.
• Routine appointment where you will be contacted to let you know that a non-urgent appointment has been made for you in the next few weeks.

If you have contacted us via eConsult, then we will email our response to you via the eConsult link – so please check you emails(and spam) before contacting us to say that you haven’t heard from us.

UNLESS you fall into one of the following categories and you need an emergency appointment.

You can also ring any day 08:00 and 18:30 for a routine appointment on 0345 900 7851

Please note: If you or a member of your family are ill, you will be seen more quickly by making an appointment at the surgery.  The doctor can see several patients in the surgery in the time that it takes to make one house call and will have better equipment and facilities to provide treatment where necessary. Transport problems are not usually an acceptable reason for requesting a home visits.

Home visits are available if you are housebound and are unable to get to the surgery. Please consider the following guidance when requesting home visits: