Accessibility Tools


Find out more about booking appointments

Online Appointments - If you have contacted us via eConsult  please check your email account before you contact us to say that you haven't heard back from us.  Thank you.

We have a service enabling our patients to access a GP Consultation Online, this is provided via eConsult and is available by accessing the link below. You can use this service at a time when it is convenient to you, by using your regular online device. The service enables you to ask for advice from your GP, research self-help information or get in touch with the practice if you have an administrative request.

With an eConsult online consultation, you might be asked to upload photographs of the affected area.  Please ensure that these photographs are of excellent quality and clarity, so they can be assessed properly. It is NEVER appropriate to send photographs of sensitive parts of the body such as genitals.  If these are submitted they will be deleted and not be added to your medical record.  This also applies to photographs of children e.g. a photograph sent in to show nappy rash, would not be acceptable.  

This service is available from 06:00 - 17:30 each working day - Monday to Friday - excluding Bank Holidays. 

If you are in need of medical attention outside of these hours please call NHS 111 or attend A+E if it is an emergency.

eConsult logo


Our appointment system has recently changed, we are now able to offer an urgent on the day appointment if necessary and also a routine appointment service.  

If we experience excessive demand during holiday periods, we have to prioritise urgent/emergency requests on the day.

For any administration queries, please refer to the other sections on this website for alternative ways to contact us in order to relieve pressure on the telephone lines.

If you require a medical appointment please use eConsult our online appointment service (see above).  However if you are unable to use eConsult you can phone or call into the practice for a medical appointment. We will take your details and ask you a number of important questions, which will ensure that your request can be triaged correctly.  

You will then be added to our Care Navigation Appointment system, where our Navigation team will assess your request and you will be contacted by either phone, email or text message.  (Please be aware that you may be invited in for a face to face appointment that day).

For your information, a GP leads the navigation team every day.

We have a number of appointment types available:

  • Urgent On the Day appointment where you will be contacted by phone for a consultation, or you will be invited in for a face-to-face appointment.
  • Soon appointment where you will be contacted to let you know that an appointment will be made for you in the next few days.
  • Routine appointment where you will be contacted to let you know that a non-urgent appointment has been made for you in the next few weeks.

If you have contacted us via eConsult, then we will email our response to you via the eConsult link – so please check you emails(and spam) before contacting us to say that you haven’t heard from us.

UNLESS you fall into one of the following categories and you need an emergency appointment.

  • A sick child under 16 years of age
  • An unwell cancer patient
  • An unwell adult who may need admission to hospital.

Other Appointments

You can book certain types of appointments through our online booking service on My Health Online – these include: Cervical Screening, Child Immunisations, Vitamin B12 injections, Flu vaccinations and INR monitoring.

If you are not already registered on this system for ordering your repeat prescriptions, you can register here by following the link below.

My Health Online logo

You can also ring any day 08:00 and 18:30 for a routine appointment on 0345 900 7851

Routine appointments are available up to six weeks in advance, if you request an appoinment via eConsult or telephone, you will be assessed and either an on the day appointment or routine appointment will be offered if necessary.

We are lucky to have 11 GP partners here at the surgery. Although unfortunately it isn’t always possible to see the doctor of your choice as almost all of our GP’s are part time. Annual Leave also affects this wait and covering as duty doctor for other doctors that are away or on Courses /Sick Leave etc.

Home Visits

Please note: If you or a member of your family are ill, you will be seen more quickly by making an appointment at the surgery.  The doctor can see several patients in the surgery in the time that it takes to make one house call and will have better equipment and facilities to provide treatment where necessary. Transport problems are not usually an acceptable reason for requesting a home visits.

Home visits are available if you are housebound and are unable to get to the surgery. Please consider the following guidance when requesting home visits:

  • Please ensure visits are requested before 10:30 am, where possible on the main Practice Number
  • Only request visits when absolutely necessary. Many queries can be dealt with by using our online consultation service eConsult or over the telephone
  • Most visits will be triaged by clinicians before they come to see you
  • Visits will be conducted by a GP
  • Do not request home visits in cases of medical emergency – please call 999 instead.

When the practice is closed, Out of Hours Service NHS 111 is available:

Weekdays: 18:30 - 08:00 hrs
All Day: Saturday, Sunday and Public Holidays.

Out of hours contact number: 111

NHS Wales Services - Where do I go?

Other information about appointments

Charperone Service

You may prefer to have someone else in the room with you if the doctor or nurse needs to examine you, particularly if the examination is an 'intimate 'one.

The surgery is able to offer chaperones in this situation if you wish. These chaperones will either be other clinical staff (doctors or nurses) or trained receptionists. All staff are bound by strict confidentiality guidelines. If you would prefer to have a chaperone present please let the receptionist know at the time of booking your appointment if at all possible. Occasionally it may be necessary to re-book your appointment if you wish to have a chaperone present, if we are unable to provide one at the time.

Text Messaging

We have introduced a text messaging reminder service, this system reminds patients of all face to face appointments with both Doctors and Nurses as well as our Health Care Assistants, Physiotherapy and Audiology clinics that are available.

Please make sure that we have your up to date mobile phone number.

To Help Us Help You
  • Arrive on time for your appointment - we cannot guarantee you will be seen if you are late
  • Use the Self Service Check in Screen by Reception
  • Cancel any unwanted appointments - this will enable us to offer these to someone else – You can do this easily on My Health Online here
  • Appointments are 10 minutes long, we respectfully ask you to keep the appointment to one problem per 10 minute appointment. If you have more than one problem you need to discuss with the doctor, please let us know, we will allow extra time
  • Keep us informed of any change of address & contact number. This is especially important if we need to refer you for an x-ray or to one of the acute hospitals.
When the surgery is closed

Out of Hours Service NHS 111 is available:

Weekdays: 18:30 - 08:00 hrs

All Day: Saturday, Sunday and Public Holidays.

Out of hours contact number: 111


We are proud to be a training practice. There may be students in an appointment with a GP or nurse that you are seeing, or you may see a GPs in training who is under supervision from one of our GP partners. Please let reception know if you are not comfortable with this.


Written consent is required if you wish to speak to our staff regarding someone else, such as a family member. Children aged 16 and over will need to provide consent for medical information to be shared with their parents. Please contact the practice by submitting a Contact us enquiry form.

Failing to attend a booked appointment

We kindly request that all patients who no longer require their booked appointments let us know. This will enable other patients to attend. Patients who fail to cancel their unwanted appointments are contributing to a waste of resources.

To cancel an appointment - if you are registered on My Health Online, this can be easily done by logging in and accessing your appointment section. 

Otherwise, please contact us as soon as possible.

The Practice adheres to a Did not Attend policy which supports the removal of a patient from its list if they repeatedly fail to attend pre- arranged appointments.

Contact Us

Opening Hours

Buckley Medical Centre:
Monday - Friday:        8 am – 6.30 pm
Saturday - Sunday:    Closed

Glanrafon Medical Centre - Mold:
Monday - Friday:        8 am – 6.30 pm
Saturday - Sunday:    Closed