Freedom of Information

The Freedom of Information Act 2000 (FOIA) is designed to increase transparency; providing members of the public the opportunity to routinely access information held by public authorities, such as the Practice, subject to certain exemptions. It does this in two ways:

• public authorities are obliged to routinely publish certain information about their activities; and
• members of the public are entitled to request information from those public authorities.

In accordance with the FOIA, the Practice has produced a Publication Scheme

Requests for information under the FOIA must be made in writing, for example, in a letter or an email, providing your name and either a postal or email address. The Practice has 20 working days to respond to your request.

If you would like to make a request for information, please find our correspondence details below:
0345 900 7851

For further information please contact:
Information Commissioner's Office (ICO)

Publication Scheme

Class 1 – Who we are and what we do

Practice details, information about our Practice team and our opening times are all published on our website. This information can be accessed via the About Us page. 

Class 2 – What we spend and how we spend it

The Practice receives money from NHS Wales according to its contract for national General Medical Services in exchange for services provided for patients.

This information can be obtained on written request to the Practice Manager by writing to Bradley’s Practice, Alltami Road, Buckley, Flintshire, CH7 3PG or by hand delivering a written request to our Reception Team. Alternatively, please contact our Reception Team on 0345 900 7851  if you have any queries. 

There may be circumstances where material cannot be released because it is confidential or commercial information or the appropriate officer designated for these purposes, under the Act, has taken the view that it may be prejudicial to the conduct of the Practice’s affairs.

If this is the case, we will respond to your FOI request with a formal letter acknowledging the reasons why we are unable to give you this information.

Class 3 – What our priorities are and how we are doing

• Working closely with our colleagues in the South Flintshire Cluster to develop and improve services for patients in the local area. 
• Working towards achieving required standards such as Quality Assurance Framework (QAIF), Access Standards, Medicines Management, PatientSafety, IG toolkit and Clinical Governance Practice Self-Assessment Tool (CGPSAT). 
• Working with our neighbouring practice and the Health Board to continuously improve the services that are offered within Buckley Medical Centre and our Mold premises at New Street Mold CH7 1PA
• including facilities improvement and ongoing maintenance of the building. 
• The practice have not had a recent inspection from Health Inspectorate Wales (HIW). When we do have an inspection, the report will be published here. 
• The practice was previously working together with our Patient Participation Group (PPG) to improve the services that are offered by the practice.  These  meetings were put on hold at the start of the pandemic but we are hoping to  restart them as soon as we can. 

Class 4 – How we make decisions

Management policies are formulated at regular business meetings. Decisions affecting the provision of NHS services are recorded. These are available on written request (any information which is commercially sensitive or falls under the Data Protection Act is excluded). 

Written requests should be forwarded to Bradley’s  Practice, Alltami Road, Buckley, Flintshire, CH7 3PG or by hand delivering a written request to our Reception Team for the attention of the Operations Manager. Alternatively, please contact our Reception Team on 0345 900 7851  if you have any queries. 

Class 5 – Our policies and procedures

Our policies and procedures are available on written request to the Practice Manager. The practice policies include but are not limited to:

• Equality and Diversity Policy
• Caldicott Policy
• Call Recording Policy
• CCTV Usage and Monitoring Policy
• Complaints Policies and Procedures
• Confidentiality Policy
• Health and Safety Policy
• Internal policies and procedures for staff relating to delivery of services
• Policies and procedures for handling requests for information including          Subject Access Requests (more information can be found HERE)
• Policies and procedures regarding employment of staff 
• Zero Tolerance Policy

To request further information, please submit a written request to Bradley’s Practice, Alltami Road, Buckley, Flintshire, CH7 3PG or hand deliver a written request to our Reception Team for the attention of the Operations Manager. Alternatively, please contact our Reception Team on 0345 900 7851 if you have any queries. 

Class 6 – Lists and Registers

None held.

Class 7 – The services we offer

The services we offer are published on our website. Details on the services we offer can be found via our Home Page.