All appointments (including Urgent appointments) at Bradley's Practice are booked through Zymego, our online appointment system. Zymego allows you to book, change or cancel appointments at a time that suits you, as well as join the waiting list to be notified if an earlier appointment becomes available.

If you Zymego directs you to fill out an e-consult, our Care Navigation Team will Triage you depending on your clinical need. You may be offered an Urgent appointment (within 24 hours), a Priority appointment (within 1–10 days), or a Routine appointment (within 3–6 weeks). In some cases, patients may be referred to other healthcare services. 

If you are unable to use Zymego, please contact our reception team, who will be happy to assist you.

There are several ways to request your repeat medication. You can order using the NHS Wales App, through your nominated pharmacy, by email, via eConsult, or by handing in your repeat prescription slip at reception or using the letter box outside either surgery. Please note that repeat prescription requests cannot be accepted over the telephone.

Please allow up to 72 hours for your prescription to be processed and sent to your nominated pharmacy. We recommend ordering your medication when you have around 7 days' supply remaining. If you regularly take repeat medication, you can also ask your nominated pharmacy to manage your repeat prescription requests on your behalf.

If you're due a medication or long-term condition review, you'll receive a text message from Bradley's Practice containing a secure link to Medlink.

Simply open the link on your phone or computer and complete the online questionnaire. The questions are tailored to your condition and may ask about your symptoms, medications, recent readings (such as blood pressure), or any concerns you may have.

Once submitted, your responses are reviewed by a member of our clinical team. If any further tests, appointments or changes to your medication are needed, we'll contact you. Completing your review before your appointment helps us make the most of your consultation and ensures your clinician has the information they need to provide the best possible care.

If you're unable to work due to illness, you can self-certify for the first 7 calendar days of your absence. You do not need a GP fit note during this time and should provide your employer with a self-certification form if requested.

If your illness lasts longer than 7 calendar days, you'll need to request a Fit Note (Statement of Fitness for Work). You can do this by completing an eConsult (this can be found on the home page) through our website. A clinician will review your request and, if appropriate, issue a Fit Note, which can be sent to you electronically or collected from the practice.

Please note that Fit Notes cannot be backdated unless there are exceptional circumstances and they are issued at the discretion of the clinician.

Once your test results have been reviewed by a clinician, you'll be contacted if any further treatment, investigations or follow-up are required. If your results require urgent action, a member of our team will contact you directly.

Please allow enough time for your results to be processed before contacting the practice, as some tests can take longer than others to be reported and reviewed. Our reception team are unable to interpret or explain clinical results.

You have the right to access your medical records and other personal health information held by Bradley's Practice.

If you require copies of your medical records or specific information, please submit a Subject Access Request to the practice (this form is available under the 'online forms' section of the website). We may ask you to provide proof of identity before releasing your information to protect your confidentiality. Requests are processed in line with UK data protection legislation and NHS guidance.

We are committed to providing the highest standard of care and welcome feedback to help us improve our services. If you are unhappy with any aspect of your care or your experience at Bradley's Practice, we encourage you to let us know.

Where possible, we recommend speaking to a member of our team first, as many concerns can be resolved quickly. If you wish to make a formal complaint, please contact the Practice Manager in writing, by email or by speaking to our reception team, who will explain the complaints process.

Your complaint will be handled confidentially, investigated fairly and acknowledged promptly. We will keep you informed throughout the process and provide a full response in line with the NHS Wales Putting Things Right complaints procedure.

There are several ways to get in touch with Bradley's Practice. You can contact us by telephone (0345 900 7851) or by visiting either of our reception desks during opening hours (Monday- Friday 8am-18:30pm). Our reception team will be happy to answer your queries, direct you to the appropriate service, or help you access the care you need.

For non-urgent administrative requests, you can also use eConsult, allowing you to contact the practice online at a time that suits you. If your enquiry is urgent or relates to your health, please telephone the practice so we can ensure you receive the appropriate advice as quickly as possible.

If you live within our practice boundary, you can register as a patient with Bradley's Practice online or by completing a registration form at reception.

To register, you'll be asked to provide some basic personal details. Please have your NHS number available. You may also be asked to provide proof of identity and address to help us process your registration.

Once your registration has been completed, you'll be able to access the full range of services provided by the practice, including appointments, repeat prescriptions and online services. If you're unsure whether you live within our catchment area or need help registering, our reception team will be happy to assist you.