Accessibility Tools

Comments & Feedback


If you have recently used our Practice for the first time or use it regularly, then please let us know if you have any comments or suggestions that may help us to improve our services to you.

You can get in touch by using our online General Enquiries Form here on our Website, or by writing to us at our usual practice address.

If you have a Google account you can also leave a Google Review.


At Bradley's Practice we aim to work with our patients, communities and staff as one team.

This goes beyond the traditional relationship between a GP and their patient but one where patients are actively involved in shaping their own healthcare and the services that they need.

We have been lucky to have had a very effective Patient Participation Group (PPG) at Bradleys which has been operating for a number of years.  The group is made up of a number of patients that represent the overall community – helping us to understand what patients need and want from us.

If you are interested in becoming a member of our PPG and you would like to join the group, and if you think you can help make a difference then please contact us via our General Enquiry form and we will be in touch.


The Friends and Family Test is a way for patients to recognise great service.

Patients can give anonymous feedback quickly and have their say on the care and treatment they experience at our practices. It helps to improve our services by highlighting what is working well and what can be improved. 

We ask all patients who attend both surgeries to complete a survey question whereby we ask them "How likely they would be to recommend our practice to their Friends and Family?"

We have been conducting this survey on an annual basis over the last few years.

If you would like to take part in this survey please let us know and we will be in touch.

All future results will be made available online.


Patients are encouraged to write into the surgery if they have any concerns or complaints. Sarah Carr is the Clinical Governance Officer. The following information provides guidance on how you can put forward your views which should be made known to us as soon as possible.
Complaints can be raised by:
  • A patient
  • A relative*
  • A carer*
  • A neighbour*
*Written permission from the patient is required.
Once we have received your complaint the practice will:
  • If you have written to us, we will acknowledge your complaint within two working days.
  • An investigation will be made.
  • We may offer you an appointment to discuss the problem with the Complaints Officer.
  • You will receive a written response within 30 working days.
  • If you are not happy with the reply we will direct you to the next stage.

Patients can also write to;

Betsi Cadwaladr University Health Board (BCUHB)

  • This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Concerns Team,
    Ysbyty Gwynedd,
    Bangor Gwynedd,
    LL57 2PW

Community Health Council

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  • Community Health Council,
    Cefn Road,
    LL13 9NH

Public Services Ombudsman (Wales)

Contact Us

Opening Hours

Buckley Medical Centre:
Monday - Friday:        8 am – 6.30 pm
Saturday - Sunday:    Closed

Glanrafon Medical Centre - Mold:
Monday - Friday:        8 am – 6.30 pm
Saturday - Sunday:    Closed