If you have recently used our Practice for the first time or use it regularly, then please let us know if you have any comments or suggestions that may help us to improve our services to you.
You can get in touch by using our online General Enquiries Form here on our Website, or by writing to us at our usual practice address.
IF YOU HAVE A CONCERN
Patients are encouraged to write into the surgery if they have any compliments, concerns or complaints. Clare Gill is the Operations Manager. The following information provides guidance on how you can put forward your views which should be made known to us as soon as possible.
Complaints can be raised by:
A patient
A relative*
A carer*
A neighbour*
*Written permission from the patient is required.
Once we have received your complaint the practice will:
If you have written to us, we will acknowledge your complaint within three working days.
An investigation will be made.
We may offer you an appointment to discuss the problem with the Complaints Officer.
You will receive a written response within 30 working days.
If you are not happy with the reply we will direct you to the next stage.
For all prescription enquiries please use the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
For all Administrative enquiries please use the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
For all private work enquiries please use the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Please do not use this email for emergencies or clinical requests.
Opening Hours
Buckley Medical Centre: Monday - Friday: 8 am – 6.30 pm Saturday - Sunday: Closed
Glanrafon Medical Centre - Mold: Monday - Friday: 8 am – 6.30 pm Saturday - Sunday: Closed
